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  • Handbook logo Humanitarian inclusion standards for older people and people with disabilities (HIS)

    • Contents

    • Foreword

    • Acknowledgements

    • Introduction

      • Purpose of the standards

      • Underlying principles and frameworks

      • How the standards were developed

  • Chapter 1 icon Key inclusion standards

    • Key inclusion standards

    • Key inclusion standard 1: Identification

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Collect, analyse and report information relating to older people and people with disabilities in all humanitarian information management systems.

          • Existing sources of data

          • Disaggregating data

          • Data on barriers and enablers

          • Inclusive data collection

          • Data analysis

          • Data monitoring and sharing

        • Guidance for key action 1.2: Engage directly with older people and people with disabilities to identify and monitor their capacities and needs, and their access to humanitarian assistance.

          • Involving older people and people with disabilities

          • Involving community-based organisations

      • Tools and resources

        • Data collection

          • People with disabilities

          • Older people

          • Sex-disaggregation

        • Accessibility audit

        • Types of barriers

      • Mapping organisations

      • Barriers to inclusion

      • Collecting data on disability using the Washington Group questions

    • Key inclusion standard 2: Safe and equitable access

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Address barriers that affect participation and access to services.

          • Attitudinal barriers

          • Environmental barriers

          • Institutional barriers

          • Budgeting to address barriers

          • Monitoring actions

        • Guidance for key action 2.2: Strengthen factors that enable older people and people with disabilities to participate and have access to services.

      • Tools and resources

        • Accessible information – general

        • Children and adolescents

        • Website design

        • Presentations

        • Building access

      • What is accessibility?

      • Equitable access to cash-based assistance

      • An inclusive response to flooding in Nyando, Kenya

    • Key inclusion standard 3: Resilience

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Strengthen the capacity and leadership of older people and people with disabilities, and their representative organisations, to contribute to inclusive preparedness, response and recovery.

          • Independent living and support of other people

        • Guidance for key action 3.2: Identify, assess and mitigate risks faced by older people and people with disabilities in emergency contexts.

        • Guidance for key action 3.3: Prioritise safety and dignity of older people and people with disabilities during all phases of humanitarian action, and avoid causing harm.

          • Promote safety and dignity in the organisation

      • Tools and resources

      • Linking preparedness, response and resilience

    • Key inclusion standard 4: Knowledge and participation

      • Key actions

      • Guidance notes

        • Guidance for key action 4.1: Provide accessible information about rights and entitlements.

          • Informed consent

        • Guidance for key action 4.2: Promote the meaningful participation of older people and people with disabilities in decision-making.

          • Meaningful participation in meetings

      • Tools and resources

        • Meetings and consultations

        • Attitudes

        • Terminology

        • Information

        • Participation

      • Terminology

      • Building an inclusive camp in Haiti

    • Key inclusion standard 5: Feedback and complaints

      • Key actions

      • Guidance notes

        • Guidance for key action 5.1: Design feedback and complaints mechanisms that can be understood and accessed by older people and people with disabilities.

        • Guidance for key action 5.2: Act on feedback and complaints from older people and people with disabilities in a way that respects their safety, dignity and rights.

      • Help desks in Kenya

    • Key inclusion standard 6: Coordination

      • Key actions

      • Guidance notes

        • Guidance for key action 6.1: Make sure that inter-agency coordination mechanisms are representative of older people and people with disabilities, and are accessible to them.

        • Guidance for key action 6.2: Routinely address the inclusion of older people and people with disabilities in inter-agency coordination mechanisms.

          • Focal points and working groups

          • Referral mechanisms

      • Ageing and Disability Task Force during the response to Typhoon Haiyan

    • Key inclusion standard 7: Learning

      • Key actions

      • Guidance notes

        • Guidance for key action 7.1: Identify and document learning, challenges and opportunities for including older people and people with disabilities in humanitarian action.

        • Guidance for key action 7.2: Use the learning to improve the way you provide inclusive humanitarian assistance.

        • Guidance for key action 7.3: Share learning, good practice and innovation, both within your organisation and with other organisations, such as project partners, national organisations and authorities.

      • Tools and resources

        • Collecting learning

        • Sharing learning

      • Applying learning to deliver a more inclusive response

    • Key inclusion standard 8: Human resources

      • Key actions

      • Guidance notes

        • Guidance for key action 8.1: Build the capacity of staff and volunteers by raising awareness of the rights of older people and people with disabilities and training them to include older people and people with disabilities in humanitarian action.

          • Sensitisation

          • Training

        • Guidance for key action 8.2: Implement inclusive human resources policies.

      • Tools and resources

      • Reasonable accommodation in the workplace

    • Key inclusion standard 9: Resources management

      • Key actions

      • Guidance notes

        • Guidance for key action 9.1: Manage resources in a way that allows older people and people with disabilities to have access to services and participate in humanitarian action.

          • Financial resources

          • Procuring supplies

          • Implementing and monitoring policies

        • Guidance for key action 9.2: Share information on your use of resources with older people and people with disabilities and provide opportunities for their feedback.

      • Cross-organisational working to promote inclusion

  • Chapter 2 icon Protection inclusion standards

    • Protection inclusion standards

    • Protection inclusion standard 1: Identification of protection concerns

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt protection assessment and monitoring tools to collect information on the protection concerns and capacities of older people and people with disabilities.

          • Data disaggregation

          • Protection assessments

          • Monitoring registration rates

          • Monitoring access

          • Monitoring protection risks

          • Adapting reporting mechanisms

        • Guidance for key action 1.2: Include older people and people with disabilities in age- and gender-appropriate protection assessments.

          • Inclusion measures

          • Settings for assessments

          • Consultation

          • Sharing information

    • Protection inclusion standard 2: Addressing concerns and barriers

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Build awareness among staff, partners and communities of the increased risks faced by older people and people with disabilities.

          • Types of messages

          • Demonstrating skills and capacities

          • Communicating with children with disabilities

        • Guidance for key action 2.2: Strengthen case management and referral mechanisms to ensure that older people and people with disabilities at risk of protection concerns are identified and referred.

          • Service mapping

          • Outreach training

          • Integrating into standard operating procedures

          • Case management and referral mechanisms

          • Confidentiality and privacy

          • Using trained communicators

          • Coordinating with local actors

        • Guidance for key action 2.3: Provide appropriate services and support to older people and people with disabilities at risk of protection concerns.

          • Programme and registration sites

          • Personal documentation

          • Avoiding separation

          • Reporting cases of concern

          • Residential facilities or institutions

          • Family tracing and reunification

        • Guidance for key action 2.4: Address and monitor barriers to accessing protection response services.

          • Mental health and psychosocial support

          • Safety of centres

          • Accessible registration sites

          • Outreach services

          • Child-friendly and safe spaces

    • Protection inclusion standard 3: Participation and empowerment

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Use a range of communication channels and methods to ensure that older people and people with disabilities have access to information about prevention and empowerment activities.

          • Training on communicating

          • Methods of communication

          • Adaptations

        • Guidance for key action 3.2: Include older people and people with disabilities in community-based protection activities.

          • Participation in protection activities

          • Access to empowerment activities

          • Reasonable accommodation

          • Recruitment

      • Tools and resources

      • Physical and psychological harm

      • Increasing participation in empowerment programmes

  • Chapter 3 icon Water, sanitation and hygiene inclusion standards

    • Water, sanitation and hygiene inclusion standards

    • Water, sanitation and hygiene inclusion standard 1: Collection of information

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt WASH assessment and monitoring tools to collect information on the capacities and needs of older people and people with disabilities.

          • Disaggregation

          • Collecting information on barriers and enablers

          • Monitoring

          • Sharing information

        • Guidance for key action 1.2: Include older people and people with disabilities in WASH assessments and monitoring activities.

    • Water, sanitation and hygiene inclusion standard 2: Addressing barriers

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Design, construct and adapt accessible water supply and sanitation facilities.

          • Designing and constructing new facilities

          • Adapting existing facilities

          • Privacy and safety

          • Accessible information

          • Budgeting for accessibility

        • Guidance for key action 2.2: Review and adapt distribution methods and supplies to provide safe and equitable access for older people and people with disabilities.

          • Accessible distribution

          • Water, sanitation and hygiene supplies

          • Accessible information

          • Outreach

          • Hygiene promotion

        • Guidance for key action 2.3: Sensitise the community, staff and partners on the right of older people and people with disabilities to access to WASH activities and services.

        • Guidance for key action 2.4: Build the capacities of staff and partners to make WASH services, facilities and programmes inclusive of older people and people with disabilities.

    • Water, sanitation and hygiene inclusion standard 3: Participation and resilience

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Strengthen the WASH-related capacities of older people and people with disabilities.

          • Strengthening good practice

        • Guidance for key action 3.2: Support the participation of older people and people with disabilities in WASH programmes and related decision-making.

          • Participation in programmes

          • Participation in decision-making

      • Tools and resources

      • Inclusive water and sanitation response in Khyber Agency, Pakistan

  • Chapter 4 icon Food security and livelihoods inclusion standards

    • Food security and livelihoods inclusion standards

    • Food security and livelihoods inclusion standard 1: Collection of information

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt food security and livelihood assessment and monitoring tools and processes to collect information on the capacities and needs of older people and people with disabilities.

          • Data disaggregation

          • Identification of barriers and enablers

          • Use of data from other sectors

          • Identification of risks

          • Monitoring

          • Data sharing

        • Guidance for key action 1.2: Include older people and people with disabilities in food security and livelihood assessments and monitoring activities.

    • Food security and livelihoods inclusion standard 2: Addressing barriers

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Design facilities and services for food security and livelihoods, so that they are safe and accessible for older people and people with disabilities.

          • Targeting criteria

          • Distribution

          • Food and food-related items

          • Accessible information

          • Access to livelihoods opportunities

        • Guidance for key action 2.2: Sensitise the community, staff and partners on the right of older people and people with disabilities to access food assistance and participate in livelihoods activities.

        • Guidance for key action 2.3: Build the capacity of staff to make food security and livelihoods activities safe and accessible for older people and people with disabilities.

    • Food security and livelihoods inclusion standard 3: Participation and resilience

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Strengthen the capacities of older people and people with disabilities to develop their own strategies to address food insecurity and to preserve their livelihoods.

          • Strengthening capacities and resilience

          • Cash- and food-for-work programmes

        • Guidance for key action 3.2: Support older people, people with disabilities and their representative organisations to participate in decision-making about food security and livelihoods.

      • Tools and resources

      • Including older people and people with disabilities in the livelihood response

  • Chapter 5 icon Nutrition inclusion standards

    • Nutrition inclusion standards

    • Nutrition inclusion standard 1: Collection of information

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt nutrition assessment and monitoring tools and processes to collect data on the nutritional status of older people and people with disabilities.

          • Data disaggregation

          • Existing sources of data

          • Identification of barriers and enablers

          • Identification of risks associated with nutrition

          • Monitoring

          • Data sharing

          • Assessing the nutritional status of older people, children and adults with disabilities

        • Guidance for key action 1.2: Include older people and people with disabilities in nutrition assessments and monitoring activities.

    • Nutrition inclusion standard 2: Addressing barriers

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Design nutrition activities and facilities so that they are accessible to older people and people with disabilities.

          • Accessible facilities

          • Accessible information

          • Distribution

        • Guidance for key action 2.2: Sensitise the community and nutrition staff on the right of older people and people with disabilities of all ages and genders to access and participate in nutrition programmes.

        • Guidance for key action 2.3: Build the capacity of nutrition staff to address the nutritional needs of older people and people with disabilities in emergencies, including infants and young children with disabilities, and women with disabilities who are pregnant or breastfeeding.

          • Infants, young children, pregnant and breastfeeding women with disabilities

          • Complementary food for children with disabilities

          • Nutrition of older people, children with disabilities over five years, and adults with disabilities

    • Nutrition inclusion standard 3: Participation and resilience

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Strengthen the capacity of older people and people with disabilities to support good nutrition practices.

          • Strengthening capacity in households

          • Women with disabilities and breastfeeding

          • Cash-based support

        • Guidance for key action 3.2: Support the meaningful participation of older people and people with disabilities in decision-making about nutrition.

      • Tools and resources

      • Treatment of severe acute malnutrition in older people in refugee camps in South Sudan

  • Chapter 6 icon Shelter, settlements and household items inclusion standards

    • Shelter, settlements and household items inclusion standards

    • Shelter, settlements and household items inclusion standard 1: Collecting information

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt shelter and settlement assessment and monitoring tools to collect information on the capacities and needs of older people and people with disabilities.

          • Data disaggregation

          • Assessing barriers

          • Data analysis and use

          • Monitoring barriers, needs and risks

        • Guidance for key action 1.2: Include older people and people with disabilities in shelter and settlement assessments and monitoring activities.

          • Participation in assessments

          • Accessibility audits

    • Shelter, settlements and household items inclusion standard 2: Addressing barriers

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Design, construct and adapt shelters and settlements to be accessible.

          • Design and construction

          • Adapting existing shelters

          • Accessible information

        • Guidance for key action 2.2: Provide household and shelter-related items that are suitable, safe and accessible for use by older people and people with disabilities.

          • Selecting household and shelter items

          • Additional items

        • Guidance for key action 2.3: Review and adapt distribution methods to provide safe and equitable access for older people and people with disabilities.

          • Adaptations

        • Guidance for key action 2.4: Build the capacities of staff, partners and communities to support the inclusion of older people and people with disabilities in shelter, settlements and household items activities.

          • Sensitisation

          • Training

    • Shelter, settlements and household items inclusion standard 3: Participation and resilience

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Strengthen the shelter-related capacities of older people and people with disabilities.

          • Capacities

          • Cash for work

          • Training

        • Guidance for key action 3.2: Support the participation of older people and people with disabilities in shelter-related activities and decision-making.

          • Participation in activities

          • Participation in coordination and decision-making

      • Tools and resources

      • Delivering a door-to-door response

  • Chapter 7 icon Health inclusion standards

    • Health inclusion standards

    • Health inclusion standard 1: Collecting information

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt assessment and monitoring tools to collect information on the health needs and capacities of older people and people with disabilities.

          • Data disaggregation

          • Data sources

          • Mapping

          • People who are hard to reach

          • Institutional care

          • Monitoring access

        • Guidance for key action 1.2: Include older people and people with disabilities in health assessments and monitoring activities.

          • Barriers and enablers

          • Capacities

          • Involvement in assessment and monitoring

    • Health inclusion standard 2: Addressing barriers

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Design, construct or adapt health facilities to be accessible.

          • Accessibility of health facilities

          • Accessible information

        • Guidance for key action 2.2: Adapt health services to make them accessible to older people and people with disabilities.

          • Reasonable accommodation

          • Outreach measures

          • Referrals

          • Informed consent

        • Guidance for key action 2.3: Raise awareness and train health staff and communities on the health-related needs and capacities of older people and people with disabilities.

          • Sensitisation

          • Training

    • Health inclusion standard 3: Participation and resilience

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Strengthen the health-related capacities of older people and people with disabilities.

          • Capacity strengthening

          • Training

        • Guidance for key action 3.2: Support the participation of older people and people with disabilities in health programmes and related decision-making.

          • Participation in activities

          • Participation in decision-making

      • Tools and resources

      • Improving access to post-disaster psychosocial support in Nepal

  • Chapter 8 icon Education inclusion standards

    • Education inclusion standards

    • Education inclusion standard 1: Collecting information

      • Key actions

      • Guidance notes

        • Guidance for key action 1.1: Adapt assessment and monitoring tools for formal and non-formal education to collect information on the needs and capacities of older people and people with disabilities.

          • Data disaggregation

          • Existing sources of data

          • Adapting tools

          • Identification of barriers and capacities

          • Monitoring

        • Guidance for key action 1.2: Include older people and people with disabilities in formal and non-formal education assessments and monitoring activities.

          • Participation in identifying barriers

          • Participation in assessments

          • Identification of learning facilities

    • Education inclusion standard 2: Addressing barriers to education

      • Key actions

      • Guidance notes

        • Guidance for key action 2.1: Adapt learning facilities to be safe and accessible for older people and people with disabilities.

          • Design and construction

          • Safety of the learning environment

          • Working with special schools

          • Linking with mainstream services

          • Sharing lessons learnt

        • Guidance for key action 2.2: Use a diverse range of teaching methods, curricula and learning materials suitable for different groups of learners.

          • Adapting materials

          • Adapting methods

        • Guidance for key action 2.3: Build the capacity of teachers, communities and others working in education to promote inclusive education in emergencies.

          • Awareness-raising

          • Training

          • Support for teachers

          • Sharing experiences

    • Education inclusion standard 3: Participation and decision-making

      • Key actions

      • Guidance notes

        • Guidance for key action 3.1: Adapt educational activities and decision-making mechanisms to support the participation of older people and people with disabilities, including children.

          • Participation in education programmes

          • Participation in decision-making

        • Guidance for key action 3.2: Ensure that there are equal opportunities for older people and people with disabilities to develop their skills and to be employed as teachers or education personnel.

          • Recruitment

          • Vocational training

      • Tools and resources

      • Setting up inclusive education and classes in Jordan

  • Annexes icon Annexes

    • Glossary

    • Endnotes

Copyright © CBM International, Bensheim, HelpAge International, London, and Handicap International, Lyon, 2018
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